Guidance, Walk-Through, and Payment Process: It is essential for the customer or their representative to be present throughout the entire move. Your active guidance is invaluable to us! The customer holds the responsibility of conducting a final “walk-through” of the premises to ensure that all items have been accounted for. Our time is calculated continuously until all tools and equipment are securely back in the truck, and payment is successfully processed.

To streamline the process and save both time and costs, we recommend having your cash or credit/debit card ready. Please be aware that we do not accept checks. For credit card payments, it is crucial that the name on the credit card matches your name. Additionally, you will be required to sign for credit card transactions. Your cooperation ensures a smooth and efficient move for everyone involved.

Parking Arrangements: It is the customer’s responsibility to request moving permits if they are deemed necessary. While we strongly recommend obtaining permits for all moves, as they ensure convenient parking proximity to your doorway, the decision ultimately rests with you. Given your familiarity with the parking situation on your street, you must determine whether a permit is needed or if you can manage parking independently. Typically, we require 35-40 feet to park the truck effectively.

If you anticipate challenges in parking at your address, we encourage you to obtain moving permits. Alternatively, inform us in advance, and we will make the necessary arrangements on your behalf. Your proactive communication helps us ensure a seamless and efficient moving process. In the event that there is no available parking upon the movers’ arrival, the moving clock will start while the crew searches for suitable parking. The driver retains the right to park at their discretion, even if it involves illegal parking or double-parking, to optimize service performance. The customer acknowledges the responsibility to cover any incurred parking fees or tickets assessed to the carrier for any vehicle under hire by the customer at the time of the charge.

Loading/Unloading: When Saints Express Transportation exclusively provides loading or unloading services, we do not assume responsibility for any damages that may occur during the transportation of furniture. Our liability is released once the truck is loaded and prior to unloading. We solely accept responsibility for items in our immediate care, custody, and control.

Payment for Local Move: For local moves, you must pay in full at completion of your job. Unless otherwise arranged, payment for  local moves is due at the end of the job by cash, or VISA/MC/DISCOVER/AMEX. If you wish to pay by  credit card, we charge 3% convenience fee. 

Damages and Claims: Any claims for damages must be submitted in writing to our claims department. It is essential to make written notes about these damages on the bill of lading on the day of your move, before our movers leave your premises.

While our company standards include a comprehensive inspection of furniture by both our movers and customers, the final inspection remains the responsibility of the customer. Upon completion of the move, all customers are required to sign a bill of lading, which states, “The above services were rendered and all goods delivered in good order, except as noted.” This document holds critical importance for insurance claims, noting charges on the same day to confirm that the damage occurred during the move and ensuring coverage can be provided.

It’s important to understand that we can only address or process a claim if the full payment is made as required. Please do not assume that taking money off the final bill to cover damages is allowed—it is illegal.

Refrigerator Move: We only move empty freezers/refrigerators for safety reasons. Please make sure to empty them before our crew arrives. We’re happy to load these items last and unload them first.

Aquarium Move: We only move empty aquariums, meaning they should be empty of water and all living creatures.

Grandfather Clocks: You’re responsible for removing the pendulum, chimes, and weights before the move.

Waterbeds: While we’ll move your waterbed following your instructions, please note we’re not waterbed technicians. You must inspect the bed before our crew leaves, as we won’t return for later adjustments. If you prefer, a waterbed company can handle the move.

Dresser Drawers, File Cabinets, Desk Drawers: Empty all drawers, especially if the furniture needs to be lifted or carried. If navigating through challenging spaces, it’s best to remove everything, even the drawers, as flipping the furniture may be necessary.

Last-Minute Change of Service: If additional services are requested beyond the original order, we reserve the right to fulfill other obligations first. This includes postponing additional services to our next availability if needed.

Flat Screen TVs: Flat screens are sensitive to temperature, bumps, and altitude changes. Use the original packaging if possible. We’re not responsible for functionality issues unless there’s visible damage upon delivery.

Weather Conditions: We reserve the right to reschedule due to inclement weather for safety reasons.

Crew Size: Depending on our schedule, availability, and weather conditions, we’ll determine the number of movers for each job.

Driver Hours and Regulations: Our workday is limited to 12 hours, following DOT regulations for driver hours of service. In some cases, we may need to adjust the job or send a replacement driver to comply with these regulations.

Appliances: We’re not responsible for damage to plumbing, electrical systems, or water damage associated with connecting or disconnecting washers and dryers.

Heavy and Oversized Item Move: We’ll move heavy items if it can be done safely, but there may be floor damage. If you accept this risk, we won’t be held responsible.

Piano Move: Large upright pianos won’t be moved up or down stairs inside the house. We only move pianos from ground to ground floor. Send us entrance pictures for confirmation. If piano legs are removed, we’re not responsible for reattachment issues, and leaving them on is at your risk.